The Client Account Management Specialists – Part of Ghost Mail Ltd

Clients – Send Us Your ID

Thank you for choosing us to provide services. 

We are required by law to collect and hold ID for all of our clients, and to keep this updated. 

This needs to be provided before we can supply any services.

Please choose the appropriate option below to send us your ID:

What documents do we need?

For Private Individuals & for Businesses we need:

  • Photo Proof of ID
  • A document that can be used as Proof of Address

For Businesses we need this information for each director, partner, or person with significant control.

Two documents are required, one from each list

1. Photo identification – Proof of identity. e.g.: 


Driving Licence (Photo card type only)

National Identity Card

HM/Other Armed Forces Identity Card

Employment identification card

Disabled drivers blue pass



2. Proof of address not older than 3 months (must show the person’s name and address) e.g.: 

Gas or Electricity bill

Landline Telephone bill (mobile phone is not accepted)

Water bill

Mortgage Statement

Rental Agreement

Council Tax bill

Bank / Building Society statement (includes credit card/ store card bill)

TV licence

Financial statement (e.g. pension, endowment – subject to approval)

Current benefit book

Letter from Benefits Agency

HM Revenue and Customs Notice of Coding 

Correspondence from Government Departments/Official Bodies


We reserve the right to request further documents if required

Non-UK customers – We may also require notarised or solicitor certified copies of your documents and a translation if not written in English. We will contact you if this is needed.  Please note we can not return the notarised documents to you.

Occasionally we may request that customers provide original documents by post for checking. Alternatively, you may provide copies of documents that have been correctly certified by a solicitor or notary public. Please post identification to us at our address below:

ID Admin Section – Ghost Mail Ltd
61 Bridge Street
United Kingdom

When renewing services we will review your ID documents and advise if these need to be updated.  We request updated ID annually.

Companies offering mailing addresses in the UK have to be registered and operate under the Money Laundering Act 2007 and any future updates to this act.  Our Anti-money Laundering Registration Number is: XXML00000141031.

Why do we need identification?

Before we can activate any service you have purchased from us we must first comply with anti money laundering (AML) regulations. These regulations require us to identify our customer before we enter into a business relationship. As soon as we have identified our client and other persons connected to the order, for example all directors and shareholders, we can allow our service to be activated. 

If you are purchasing an address service from us please do not start using the address until you have received confirmation your service has been activated.

Whilst this may seem like an onerous task, it should be viewed positively. You can have faith that we are registered with both HMRC and the ICO. We register every year with MLR to ensure we meet the government’s requirements.

You can read more about MLR and why we need ID on our MLR FAQ page.